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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Phil Streifer

Phil Streifer

November 11, 2024

5  out of  5
rating by Phil Streifer
"We recently switched our insurance to the Joel Merritt State Farm agency after years with another company due to their high prices. Switching was easy thanks to our agent Lauren Orr, and we had significant savings. The State Farm team was professional and helpful, making the whole experience stress-free. We highly recommend this agency for its friendly, knowledgeable, and efficient service."
We responded:
"Hi Phil, thank you so much for the kind review. We appreciate all that you do and are happy to have you as a new customer! "
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Yessica Granados

November 8, 2024

5  out of  5
rating by Yessica Granados
"Siempre dispuestos a ayudarte en cualquier situación o duda . Gracias !!!"
We responded:
"Hi Yessica, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Jesse Cockman

November 8, 2024

5  out of  5
rating by Jesse Cockman
"Joel Merritt has always been on top of every situation or problem that I've had..worked with me thru situations and r jus kind people and have more patience than I do dealing with things"
We responded:
"Thank you Jesse!"
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Rosario Tovar

October 13, 2024

5  out of  5
rating by Rosario Tovar
"Buscando agentes de aseguranza encontré a esta agencia hablan español y son lo más atentos y profesionales recomendable al 100%"
We responded:
"Muchas gracias por la recomendacion lo agradecemos!"
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Lisa Presley

October 9, 2024

5  out of  5
rating by Lisa Presley
"I called this State Farm agency and spoke with a lady named Lauren who was so friendly and professional. I needed a quote for life insurance and Lauren was so patient with all of my questions unlike another insurance company who seemed annoyed with my questions. This is definitely an agency who cares about their policy holders. Thank you Lauren for your time!"
We responded:
"Hey Lisa! Welcome to the Joel Merritt State Farm Family. Thank you for allowing us to help you with your Life Insurance needs. "
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Doretha Alston

October 8, 2024

5  out of  5
rating by Doretha Alston
"Thank you Lauren foe the amazing customer service. I highly recommend Joel Merritt state farm"
We responded:
"Hi Doretha! Thank you for your review! We appreciate you!"
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Christina Mays

October 5, 2024

5  out of  5
rating by Christina Mays
"Excellent customer service! Lauren made switching our policies over very easy, and we saved a significant amount of money!"
We responded:
"Thank you, Christina! We appreciate your business and are glad that we could help save you money! Best, Joel"
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Randy

August 13, 2024

5  out of  5
rating by Randy
"Highly recommend! Special shout out to Ms. Lauren. If it wasn't for her knowledgeable information and professionalism, I wouldn't have made a good decision. Thank you Lauren!"
We responded:
"Thank you, Randy, for taking the time to write a nice review, it means a lot!"
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Barbara B. Goode

June 5, 2024

5  out of  5
rating by Barbara B. Goode
"I can not say enough good things about the Statefarm owned by Joel Merritt. They go out of their way to make sure you are taken care of . They do want they say and more. Special thanks to Kimberly and Lauren as well for always navigating me through anything I need help with and explaining things as well. Highly recommend this Statefarm in Sanford. The owner Joel is very professional and helpful to his clients . They always answer the phone and return messages very fast ."
We responded:
"Thank you, Barbara! We appreciate and value you. We love working you as well! "
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Flor Otero

May 14, 2024

5  out of  5
rating by Flor Otero
"hoy obtuve un buen servicio me dieron una Buena cotizacion de carro y casa gracias por su ayuda Abby Spielman"
We responded:
"Gracias Flor!"
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Cavemen Moving & Storage

April 29, 2024

5  out of  5
rating by Cavemen Moving & Storage
"Joel Merrit State Farm is the best! Great customer service with the best rates around. They are always available for questions and help when you need it."
We responded:
"Thank you for the Review! You're the best."
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VanGo Delivers

March 20, 2024

5  out of  5
rating by VanGo Delivers
"I’d give 6 stars if I could. I’ve bundled my home and auto with them for years and they were what you’d expect from an insurance agency. Pay the bill and hope that they’re there in an emergency. In 2023 I found out what makes them exceptional. We started our business in February and they have gone above and beyond making sure we meet all of the requirements. Due to the logistics industry, my insurance needs are constantly changing. Joel, Lauren, and the group always answer with a friendly greeting and respond to emails in a timely, prompt fashion. I enjoy having them as my Agent and look forward to a long and lasting relationship."
We responded:
"Thank you so much for your review! You have been a pleasure to work with as well. We appreciate all that you do."
Profile photo of Romail Bhatti Official

Romail Bhatti Official

March 6, 2024

5  out of  5
rating by Romail Bhatti Official
"Just want to stop and say thank you to Miss Lauren at the Sanford NC office I called her today she was so nice and helped me out right away, I will recommend she is so helpful thank you"
We responded:
"Thank you Romail for your review. We appreciate your business and stopping by. - Joel Merritt State Farm"
Profile photo of Sheila Edmonds

Sheila Edmonds

February 24, 2024

5  out of  5
rating by Sheila Edmonds
"If you are searching for insurance, reach out to Abby Spielman. She is professional, very knowledgeable and has your concerns as a top priority. She helped me bundle my home and auto insurance with great coverage and reasonable rates. She is awesome to work with. I highly recommend Abby to help with all your insurance needs. Give her a call."
We responded:
"Hi Shelia! Thank you for the feedback! Abby has been a great new addition to the team. We appreciate you! "
Profile photo of Debra Parker

Debra Parker

February 9, 2024

5  out of  5
rating by Debra Parker
"Kimberly Clark at State Farm is by far one of the best insurance agents I have talked with in awhile. She has excellent customer service skills, is very knowledgeable, and goes way beyond expectations. Kimberly did a great job helping with my auto and home insurance. I never had a long wait time for her to respond via email or voicemail. I would give her 10 stars if I could!! Thank you, Kimberly!"
We responded:
"Hey Debra! Thank you so much for your kind review! Kimberly has been an amazing addition to our team, and we are thankful to have her. We also appreciate your loyalty to State Farm! "
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Cameron Raper

January 31, 2024

5  out of  5
rating by Cameron Raper
"Kimberley & Molly were so friendly and sweet. They help me with all my questions I had. So glad I came to this location. Only thing was I wish they had a business card."
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Charlene Sears

January 18, 2024

5  out of  5
rating by Charlene Sears
"The person I spoke to was amazing she explained everything clearly and was very pleasant"
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JT

January 12, 2024

5  out of  5
rating by JT
"I actually love how State Farm has local offices they are very respectful and kind people, Liberty Mutual is the complete opposite they are horrible to say the least Liberty Mutual has very unfriendly customer support and they just tell you to go to the app or website ans they usually hang up on you and I still have yet to actually find a local office which they claim to have. Also, Statefarm was the only insurance company that actually has fair rates"
We responded:
"Thank you, JT! "
Profile photo of Barbara Brazell

Barbara Brazell

December 21, 2023

5  out of  5
rating by Barbara Brazell
"I Contacted this agency for advise and info. Lauren Orr was very knowledgeable and helpful in getting the info I needed to make changes in my insurance needs."
We responded:
"Thank you, Barbara! We hope that you had a Merry Christmas and thank you for the nice review! Best, Joel Merritt State Farm"
Profile photo of Jack Torborg

Jack Torborg

December 20, 2023

5  out of  5
rating by Jack Torborg
"Kimberly was extremely helpful while preparing me a quote for my auto and renters insurance. She was very clear while explaining my options for coverage amounts and very patient when I had questions about requirements and policy limitations."
We responded:
"Thank you, Jack! Thanks for reaching out and leaving a review. We're excited to help you anyway that we can. Also, thank you for your Service!"
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Glenn Orr

December 20, 2023

5  out of  5
rating by Glenn Orr
"Lauren helped me with a new home construction that turned into permanent home owners insurance all went great Lauren was awesome!"
We responded:
"Hey Glenn! Thank you for the review and comments. Congratulations on your new home! "
Profile photo of Samantha Garcia Marroquin

Samantha Garcia Marroquin

November 30, 2023

5  out of  5
rating by Samantha Garcia Marroquin
"I wanted to pay my bill, Kimberly informed me I wasn’t using their agency but she let me know I could transfer my files over to Joel Merritt and helped walk me through the process. Definitely deserves 5 stars! Thanks Kimberly!"
We responded:
"Hi Samantha, thank you for your kind words! Kimberly is brand new and has a passion for helping customers, however we would normally refer you back to your home Agent. We take pride in being fair and respectful to all our fellow Agents in the area. Glad to hear you had a positive experience overall. "
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Ricky Sevarns

October 5, 2023

5  out of  5
rating by Ricky Sevarns
"This place is absolutely astonishing! When I walked in the front door I was offered a diet coke with a nice little coozie. Joel Merritt knows how to make you feel comfortable. He's a friendly human being and easy to talk to."
We responded:
"Thank you Ricky! It was great seeing you yesterday and please stop by anytime! Joel"
Profile photo of kristen Lehnert

kristen Lehnert

September 7, 2023

5  out of  5
rating by kristen Lehnert
"Thank you Michele O. for the great customer service!!! I cant express how much im grateful i got to talk with her she was very helpful in explaining the difference policy's to me and helping me decide what was best. If your looking for friendly, polite, and great customer service talk to Michele O. She's the best!! Thank you again for your help.!!!"
We responded:
"Hi Kristen! Thank you so much for your comments. We strive for excellent customer service, so it's nice to hear you had a good experience!"
Profile photo of Kalita Lehnert

Kalita Lehnert

September 6, 2023

5  out of  5
rating by Kalita Lehnert
"Cannot express how delighted I am with Michelle Ornelas for helping me with my insurance policy. She was insightful and diligent with providing excellent information on the best policy for me she also provided the policy that was most cost efficient. 10 out of 10 highly recommend, Honestly the best person to work with at this company Thank You so much!"
We responded:
"Hi Kalita, thank you for your kind words and your loyalty to State Farm! It's great to hear that you were happy with the customer service that you received while getting your insurance needs met. "